WHAT IS POINTSMAP?
PointsMap has developed several features to aid healthcare facilities in providing the best experience to their patients and visitors. One of the most important features is Internal Wayfinding using only the users' smartphone.
PointsMap is online interactive software and Customized Apps that let you map the INSIDE of your buildings with your own Points of Interest, Custom Categories, and Icons. You can even create a virtual tour of the inside of a building by adding Points Categories and Icons.
Internal Wayfinding is then built on these Inside maps. Users select starting and ending points and PointsMap finds the best path, draws the path on the Inside map on your smartphone and steps you through the path segment by segment. PointsMap can even SPEAK the "turn by turn" directions like the GPS in a car. No more getting lost or wandering around inside of a new or unfamiliar building or structure.
A "Software" Solution with No Hardware Installation Required!
What's more... PointsMap does not require anything except the user's smart phone connected to the internet. No new hardware to install and maintain! PointsMap's Internal Wayfinding is a simple and easy "software" solution.
How Can Internal Wayfinding Affect Your Bottom Line?
Customer satisfaction is key. Helping your patients and visitors find their way to where they need to go quickly, easily and without confusion definitely impacts satisfaction and adds or subtracts from your bottom line. Our internal wayfinding solution with your customized PointsMap App, internal maps and signage with QR Codes to scan show them "where they are" in the building is your best solution.
"How much does patient satisfaction factor into your hospital’s plan of care? Probably more now than ever before, since the Centers for Medicare & Medicaid Services (CMS) began withholding 1% of hospitals’ Medicare reimbursement as part of its Hospital Value-Based Purchasing Program. While hospital executives may find it hard to measure patients’ happiness, CMS doesn’t. That’s why they’re now basing 30% of the federal program’s financial incentive on how well you score on patient satisfaction measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey."
-- Renee Cocchi - Healthcare Business & Technology
"Through the Hospital Consumer Assessment of Healthcare Providers and Systems survey, patients rate their inpatient stay in 27 categories, ranging from communication with doctors and nurses to pain management to facility cleanliness and quietness. Based in part on these scores, hospitals can either lose or gain up to 1.5% of their Medicare payments in fiscal year 2015. CMS will up the ante over the next few years, with 2% of reimbursement dollars ultimately being at risk by fiscal year 2017. With a growing amount of revenue at stake, hospital leaders are looking for strategies to improve the patient experience and boost their HCAHPS scores." --- Laurie Harting - HealthLeaders magazine.
How It Works
You can use the CHI Memorial App Simulator to try Internal Wayfinding.
The App simulator should show a “Welcome to CHI Memorial. What would you like to do?” screen. If not you may need to:
- Click the green “Accept” button
- Click the blue “Start Using the App” button
Under Guide me to: Tap on An Office of Medical Service
Normally, to pick their starting point, a user would SCAN a QR Code sign that shows them exactly where they are in the building and it would automatically be selected as their starting point.
Since you are using a simulator and cannot scan a QR code,
tap on Choose from a List.
All the possible destinations throughout the entire facility are listed below.
Tap on Filter by Category and Select Entrances.
Pick a starting point from the filtered list.
For example: Select Entrance E - Emergency Services
You will now see your starting point indicated on the screen
Try Internal Wayfinding for Yourself!
Search your App store for CHI MEMORIAL, or scan this QR code to download the FREE CHI Memorial PointsMap App.
Experience internal wayfinding yourself and experience how easy it is for your customers to use.
Open the App and Scan The Code:
Open the CHI Memorial App on your Smart Phone.
At the opening screen, Select Guide me to: An Office or Medical Service . . . then tap Scan QR Code and Scan thecode on the left.
Tap Next, Pick your Destination Point by Filtering the List, Select a Category of Destinations, then Select your Destination and follow the turn by turn instrutions and the highlighted path.
Tap the green NEXT button to move through the segments of the path. As you go you can tap on a point you are passing to see a photo and detailed information about the point.
PointsMap allows you to build, update and maintain a quick and friendly navigable list of all the physicians that are associated with your hospital or even in private practice. Categories for sorting them by specialty and location make it easy for users to find what they need. Each physician can have a photo, address, phone, email as well as details about their education, background and affiliations. User can instantly get driving directions from their current location and navigate to the any office. Regardless of their location, your patients will be able to get the information they need quickly at their fingertips.
Where Am I and Guide Me Codes
Turn by Turn Directions
Your PointsMap App Smart Phone Users will get easy to follow Step by Step and Turn by Turn Directions, highlighting their walking path Segment by Segment, instructing them which way to turn and even what they will pass as they walk the Path. As they tap the Green Arrow the next segment of the walking path will be highlighted and the next instruction will be presented.
It's Just That Easy! They can even plan ahead before they leave home by using their Desktop or Laptop Computer and find out where to park and which entrance is the best and closest to their destination.
Changes in your Desktop Interface Automatically Sync with the App.
Want to change something in your App? You don't have to use a programmer and wait for the App to be updated in the App store. You log into your desktop PointsMap, make the changes yourself and they are INSTANTLY and AUTOMATICALLY synced with your App. It's Quick and Easy.
CONTACT US FOR A FREE QUOTE FOR YOUR FACILITY
PointsMap has many different options and configurations. Contact us and we can put together a custom quote for your facility. Whether large or small, PointsMap is Affordable, Easy to Build and Easy to Maintain.